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Senior Customer Care Expert
Alexandria, NSW

Marley Spoon is a well-funded global startup that is re-inventing the food supply chain, providing mass customised food experiences. We are an international team made up from seasoned entrepreneurs and professionals.

 

Marley Spoon is bringing delightful, market fresh and easy cooking back to the people. Our chefs create inspiring and mouthwatering recipes every week. You select what you would like to cook and we deliver the recipes and all the ingredients you need. We use technology to re-invent the food supply chain while reducing unethical food waste and directly connecting consumers with quality producers. In order to achieve this, we are solving challenging problems in taste profiling, behaviour prediction and real-time logistics.

 

But in the end it's simple: We started Marley Spoon because we love cooking and we love eating.

 

Marley Spoon is currently operating in Australia, the US and Europe

 

Your job:

  • Answer customer questions via phone, email, facebook, and chat
  • Provide individualized attention to customers to resolve issues and ensure happiness
  • Assist with various customer care projects as necessary

 

This is you:

  • You have a drive to help customers and to make them happy
  • At least five years experience in a customer service position You are a strong communicator
  • You speak English at a native level
  • You are a good writer
  • You have great telephone skills and have a passion for providing sensational customer service experiences
  • You are hands-on, thorough and have excellent attention to detail
  • You are a quick learner and have good computer skills
  • You are able to work full time on a rotating roster (hours of the position are 7.00am to 7.00pm Monday to Sunday

 

What we offer:

  • An amazing international team
  • Dynamic, fast paced environment with flat structure
  • The opportunity to learn on a daily basis while having a true impact
  • Entrepreneurial mindsets everywhere you look
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