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Senior Customer Care Expert at Marley Spoon
Senior Customer Care Expert
Marley Spoon is a well-funded global startup that is re-inventing the food supply chain, providing mass customised food experiences. We are an international team made up from seasoned entrepreneurs and professionals.
Marley Spoon is bringing delightful, market fresh and easy cooking back to the people. Our chefs create inspiring and mouthwatering recipes every week. You select what you would like to cook and we deliver the recipes and all the ingredients you need. We use technology to re-invent the food supply chain while reducing unethical food waste and directly connecting consumers with quality producers. In order to achieve this, we are solving challenging problems in taste profiling, behaviour prediction and real-time logistics.
But in the end it's simple: We started Marley Spoon because we love cooking and we love eating.
Marley Spoon is currently operating in Australia, the US and Europe
Answer customer questions via phone, email, facebook, and chat
Provide individualized attention to customers to resolve issues and ensure happiness
Assist with various customer care projects as necessary
This is you:
You have a drive to help customers and to make them happy
At least five years experience in a customer service position You are a strong communicator
You speak English at a native level
You are a good writer
You have great telephone skills and have a passion for providing sensational customer service experiences
You are hands-on, thorough and have excellent attention to detail
You are a quick learner and have good computer skills
You are able to work full time on a rotating roster (hours of the position are 7.00am to 7.00pm Monday to Sunday
What we offer:
An amazing international team
Dynamic, fast paced environment with flat structure
The opportunity to learn on a daily basis while having a true impact